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AI-Ready Infrastructure

Keep the data platform behind your AI roadmap reliable.

OpsWerks manages recurring operations across data pipelines, orchestration, streaming, storage, observability, upgrades, and platform environments, so your data and ML teams can focus on models, products, and insights.

From production data platform engagements
Kafka + S3 + Cassandra
production data services under managed operations, plus Airflow orchestration
24/7
monitoring and operational response for the agreed production pipelines
21 clusters
Airflow upgraded in 2 days, coordinated across both teams
The problem

AI ambitions meet ops reality

In OpsWerks' 2026 practitioner survey, 22% of respondents said they would invest additional capacity in AI/ML infrastructure and tooling. The same teams already carry heavy operational load across observability, monitoring pipelines, Kubernetes, and platform maintenance.

AI and analytics initiatives depend on reliable data movement, orchestration, storage, and compute environments. When those systems fail or need constant maintenance, data engineers and ML teams get pulled into operational work instead of model development and product delivery.

22%
would direct additional capacity toward AI/ML infrastructure and tooling
66%
identify observability and monitoring pipelines as a top engineering effort area
50%
identify Kubernetes and container orchestration as a top engineering effort area
Source: OpsWerks State of SRE Operations 2026.

Industry research points to a widening operations gap: 56% of organizations have deployed or plan to deploy agentic AI within 12 months, while 46% of practitioners have little or no confidence in their ability to monitor AI/ML reliability in production. That makes the health of the underlying data, orchestration, and infrastructure layers more important, not less.

Source: The SRE Report 2026 (Catchpoint / LogicMonitor, n=418).
The operating boundary

What OpsWerks owns, and where your engineers engage

OpsWerks owns

  • Day-to-day operations for the agreed data platform scope
  • Monitoring and operational response for production data pipelines
  • Airflow, Kafka (MSK), storage, and data service maintenance
  • Version upgrades, patching, and environment support
  • Platform observability, metrics, and operational dashboards
  • Environment provisioning within approved standards
  • Runbook creation, documentation, and recurring automation
  • Incident follow-through and operational improvement

Your engineers engage for

  • Model development, training, evaluation, and deployment decisions
  • Data architecture and platform-tooling strategy
  • Data quality, retention, and governance policy
  • Security, privacy, compliance, and access approvals
  • Workload priorities and the AI or analytics roadmap
  • Changes outside the agreed service scope

Your data and ML teams retain ownership of models, data architecture, governance, tooling decisions, and roadmap priorities; OpsWerks manages the agreed operational layer that keeps the platform available, observable, maintained, and ready for production workloads. We run that layer with custom automation and purpose-built tooling, built to support the agreed operating scope.

How we get there

A controlled transition into data platform operations

Data platforms depend on interconnected pipelines, schedulers, storage systems, access controls, and downstream consumers. OpsWerks uses structured discovery, shadowing, documentation, and readiness validation before assuming the agreed operational scope.

01Define the operating scope. Platforms, services, pipelines, environments, responsibilities, service levels, access needs, and success measures.
02Map the environment (typically weeks 1-2). Review architecture, dependencies, schedules, storage systems, failure modes, observability, security constraints, and escalation paths.
03Capture operating knowledge (typically weeks 3-4). Validate existing documentation, create missing runbooks, document recovery procedures, and identify recurring manual work.
04Shadow and validate (typically weeks 5-8). Work alongside your team, execute supervised operational tasks, reverse-shadow, and prove readiness against the agreed criteria.
05Assume managed operations. Take responsibility for the approved scope while improving monitoring, documentation, automation, upgrades, and incident follow-through.
Managed capabilities

Managed operations across the data platform lifecycle

Operate and maintain

  • Airflow, Kafka (MSK), storage, and data service operations
  • Version upgrades, patching, and routine platform maintenance
  • Environment provisioning within approved standards

Monitor and respond

  • Production pipeline monitoring and operational response
  • Job, scheduler, and workflow failure investigation
  • Platform observability, metrics, and dashboard enablement

Improve and enable

  • Runbook creation and documentation
  • Automation of repetitive operational work
  • Reliability improvements for data platform services
Proven at scale

Operational proof from production data platforms

Proof in production

Managed operations across production data services

In a large enterprise platform environment, OpsWerks supports the agreed operational scope across streaming, orchestration, storage, observability, and production data pipelines.

  • Managed operations across Kafka (MSK), object storage, Cassandra, and Airflow
  • Continuous monitoring and investigation for the agreed production pipelines and jobs
  • Datadog onboarding and metrics enablement for data environments
  • 21 Airflow clusters upgraded in 2 days through coordinated execution across customer and OpsWerks teams
Discuss a similar environment →

What customers say

“Upgrading 21 Airflow clusters in 2 days while keeping both teams in sync is genuinely not an easy thing to pull off.”
Senior SRE Manager, Major Technology Company

“They were incredibly good at writing their own documentation and runbooks.”

James, Staff Software Engineer, Networking & Data Platform

“Give them a problem statement... they'll go figure it out.”

Andrew, Director of Infrastructure Software
Due to strict enterprise confidentiality requirements, customer names and organizations are anonymized. First names used where publicly attributed.
How we deliver

We don't bill hours; we own results.

Our managed services model: predictable pricing, aligned incentives, and a strict focus on operational outcomes, not headcount.

Predictable pricing Defined service levels Outcome-based delivery Dedicated team
Why OpsWerks

What makes OpsWerks different

Outcome Ownership

Full accountability for results, not just tasks. No pile-up of tech debt or stale tickets; issues get resolved, not recycled.

Autonomous Execution

Self-managing teams that don't drain your engineering bandwidth. Eliminate the management overhead and micro-coordination that comes with contractors.

Predictable Partnership

No contract churn. No retraining every 6 months. A stable, embedded team with consistent output and pricing.

Your data team ships models. We keep the platform up.

Shift recurring pipeline monitoring, data service maintenance, upgrades, observability, and environment support to a dedicated team, while your engineers retain control of architecture, governance, and the roadmap.

You define the outcomes. We own the delivery.