Skip to content
AI-Ready Infrastructure

Keep the data platform behind your AI roadmap resilient.

OpsWerks runs the data infrastructure behind AI, so your teams can focus on models, products, and insights.

From production data platform engagements
Kafka + S3 + Cassandra
production data services under managed operations, plus Airflow orchestration
24/7
monitoring and operational response for the agreed production pipelines
21 clusters
Airflow upgraded in 2 days, coordinated across both teams
The problem

AI ambitions meet ops reality

OpsWerks’ 2026 survey found that 22% of practitioners would direct more capacity to AI/ML infrastructure and tooling—even as operational demands strain their teams.

AI depends on reliable data pipelines, orchestration, storage, and compute. When these systems require constant attention, data and ML teams lose time for models and products.

22%
would direct additional capacity toward AI/ML infrastructure and tooling
66%
identify observability and monitoring pipelines as a top engineering effort area
50%
identify Kubernetes and container orchestration as a top engineering effort area
Source: OpsWerks State of SRE Operations 2026.

Industry research reveals an operations gap: 56% of organizations have deployed or plan to deploy agentic AI within 12 months, yet 46% of practitioners lack confidence in monitoring AI/ML reliability in production. Reliable data, orchestration, and infrastructure are more critical than ever.

Source: The SRE Report 2026 (Catchpoint / LogicMonitor, n=418).
The operating boundary

What OpsWerks owns, and where your engineers engage

OpsWerks owns

  • Day-to-day operations for the agreed data platform scope
  • Monitoring and operational response for production data pipelines
  • Airflow, Kafka (MSK), storage, and data service maintenance
  • Version upgrades, patching, and environment support
  • Platform observability, metrics, and operational dashboards
  • Environment provisioning within approved standards
  • Runbook creation, documentation, and recurring automation
  • Incident follow-through and operational improvement

Your engineers engage for

  • Model development, training, evaluation, and deployment decisions
  • Data architecture and platform-tooling strategy
  • Data quality, retention, and governance policy
  • Security, privacy, compliance, and access approvals
  • Workload priorities and the AI or analytics roadmap
  • Changes outside the agreed service scope

Your data and ML teams own models, architecture, governance, tooling, and roadmaps. OpsWerks runs the agreed operational layer with purpose-built automation, keeping the platform available, observable, maintained, and production-ready.

How we get there

A controlled transition into data platform operations

OpsWerks maps platform dependencies through discovery, shadowing, documentation, and readiness checks before taking operational ownership.

01Define the operating scope. Platforms, services, pipelines, environments, responsibilities, service levels, access needs, and success measures.
02Map the environment (typically weeks 1-2). Review architecture, dependencies, schedules, storage systems, failure modes, observability, security constraints, and escalation paths.
03Capture operating knowledge (typically weeks 3-4). Validate existing documentation, create missing runbooks, document recovery procedures, and identify recurring manual work.
04Shadow and validate (typically weeks 5-8). Work alongside your team, execute supervised operational tasks, reverse-shadow, and prove readiness against the agreed criteria.
05Assume managed operations. Take responsibility for the approved scope while improving monitoring, documentation, automation, upgrades, and incident follow-through.
Managed capabilities

Managed operations across the data platform lifecycle

Operate and maintain

  • Airflow, Kafka (MSK), storage, and data service operations
  • Version upgrades, patching, and routine platform maintenance
  • Environment provisioning within approved standards

Monitor and respond

  • Production pipeline monitoring and operational response
  • Job, scheduler, and workflow failure investigation
  • Platform observability, metrics, and dashboard enablement

Improve and enable

  • Runbook creation and documentation
  • Automation of repetitive operational work
  • Reliability improvements for data platform services
Proven at scale

Operational proof from production data platforms

Proof in production

Managed operations across production data services

OpsWerks manages enterprise data platform operations across streaming, orchestration, storage, observability, and production pipelines.

  • Managed operations across Kafka (MSK), object storage, Cassandra, and Airflow
  • Continuous monitoring and investigation for the agreed production pipelines and jobs
  • Datadog onboarding and metrics enablement for data environments
  • 21 Airflow clusters upgraded in 2 days through coordinated execution across customer and OpsWerks teams
See how we operate AI infrastructure → Discuss a similar environment →

What customers say

“Upgrading 21 Airflow clusters in 2 days while keeping both teams in sync is genuinely not an easy thing to pull off.”
Senior SRE Manager, Major Technology Company

“They were incredibly good at writing their own documentation and runbooks.”

James, Staff Software Engineer, Networking & Data Platform

“Give them a problem statement... they'll go figure it out.”

Andrew, Director of Infrastructure Software
Due to strict enterprise confidentiality requirements, customer names and organizations are anonymized. First names used where publicly attributed.
How we deliver

We don't bill hours; we own results.

Our managed services model: predictable pricing, aligned incentives, and a strict focus on operational outcomes, not headcount.

Predictable pricing Defined service levels Outcome-based delivery Dedicated team
Why OpsWerks

What makes OpsWerks different

Outcome Ownership

Full accountability for results, not just tasks. No pile-up of tech debt or stale tickets; issues get resolved, not recycled.

Autonomous Execution

Self-managing teams that don't drain your engineering bandwidth. Eliminate the management overhead and micro-coordination that comes with contractors.

Predictable Partnership

No contract churn. No retraining every 6 months. A stable, embedded team with consistent output and pricing.

Your data team ships models. We keep the platform up.

Shift recurring pipeline monitoring, data service maintenance, upgrades, observability, and environment support to a dedicated team, while your engineers retain control of architecture, governance, and the roadmap.

You define the outcomes. We own the delivery.