How we take over
From handover to full ownership
After a structured transition, the same stable team manages the agreed scope and retains context over time. Knowledge compounds through documentation and runbooks instead of walking out the door with turnover.
01Engagement alignment. Define service scope, responsibilities, success measures, access requirements, and approvals.
02Discovery and planning (weeks 1-2). Review architecture, dependencies, tooling, operating procedures, risks, and current pain points.
03Team integration (weeks 3-4). OpsWerks engineers work alongside your team to validate access, monitoring, documentation, runbooks, and escalation paths.
04Gradual ownership (weeks 5-8). Shadow and reverse-shadow periods progressively transfer the agreed operational responsibilities.
05Managed operations. Operate the agreed scope 24/7 while continuously improving documentation, automation, monitoring, and remediation.