Skip to content
Get started
Strategic transformation illustration

Accelerating Strategic Transformation for a Global Technology Leader

From platform bottleneck to streamlined success — How OpsWerks helped a global technology leader cut their time-to-market for a new platform by two years

View PDF
Challenge

Legacy platform support was monopolizing SRE/DevOps, delaying strategic modernization and slowing time-to-market.

Results
Next-gen CI/CD platform achieved 24 months ahead of plan
10,000+ apps supported through transition
>99% uptime on existing platform during migration
Technical debt cut in half within 6 months
Impact

Internal teams freed from maintenance to strategically innovate with zero disruption to developers.

Client Background

Our client, a global technology leader specializing in both software and hardware, manages a vast ecosystem with a platform that supports approximately 10,000 applications used by over 1,000 internal users. To stay competitive, they embarked on a strategic objective to transition to a next-generation CI/CD platform, modernizing from Mesos to a containerized resource management solution.

The Challenge

The existing platform, a heavily customized Heroku fork, required extensive support and maintenance that monopolized the client’s SRE and DevOps teams, delaying the rollout of the new CI/CD platform.

This not only slowed their strategic objectives but risked impacting productivity for thousands of internal users.

To get their development timeline back on track, the client chose OpsWerks to maintain the current system and support a seamless migration to the new platform.

OpsWerks’ Solution

OpsWerks brought in a dedicated team with expertise across multiple disciplines to cover all aspects of the application’s infrastructure, deployment, and support needs.

By deploying engineers skilled in both platform and application development, OpsWerks resolved user-specific issues and tailored deployment processes to ensure stability and a smooth developer experience.

 

Scope of Work

OpsWerks assumed full operational responsibility for the existing Heroku-fork CI/CD platform while the client’s internal teams focused on building the next-generation replacement.

Key responsibilities included:

• Platform maintenance, monitoring, and incident resolution for ~10,000 applications and 1,000+ internal users
• Resolving user-specific deployment issues across staging and production environments
• Restoring legacy infrastructure to security compliance standards
• Reducing technical debt while maintaining platform stability and uptime
• Enabling a seamless transition to the next-gen CI/CD platform without developer disruption

The OpsWerks Advantage

With a train-once approach, the OpsWerks team scaled seamlessly, eliminating risk from turnover, absences, or re-onboarding during the migration.

This enabled the internal SRE and DevOps teams to focus on modernizing the platform ahead of schedule without compromising performance or delaying developer productivity.

Unlike vendors who simply manage workloads, OpsWerks partnered to achieve the client’s strategic outcomes.

Results

OpsWerks’ support enabled the client to fast-track their new CI/CD platform, achieving General Availability (GA) 24 months earlier than projected. During this transition:

User satisfaction increased as our team provided reliable support for the existing solution.

The legacy infrastructure was brought back to security compliance and kept there consistently.

Platform outages decreased by 10x, achieving a 99% uptime.

Technical debt was halved within the first six months of our engagement.

Thanks to OpsWerks, we were able to accelerate our platform transformation and deliver results 24 months ahead of schedule. We’re incredibly grateful for their partnership throughout this journey.

– Engineering Director

Facing Similar
Challenges?

Contact our Partner Success Team at partnerwithus@opswerks.com to see how we can help. Or book a meeting directly with us below.

OpsWerks success cup

About OpsWerks

✓

OpsWerks is a trusted partner to the world's most elite platform and infrastructure engineering teams, helping them operate at scale.

✓

We streamline hybrid cloud operations, execute complex migrations without downtime, and enable developers to quickly build and deploy global apps used by hundreds of millions.

✓

From managing CI/CD ecosystems and building orchestration tools to 24/7 support for business-critical systems, for over a decade we’ve kept developers focused on building.