From handover to full ownership
Your team trains our first team once. After that, OpsWerks trains every new member itself, and your new SREs too, so the context stays when people move on.
01Engagement alignment. Scope, responsibilities, success measures, access, and approvals agreed.
02Discovery and planning (weeks 1-2). Architecture, dependencies, tooling, on-call history, and the pain points your team names first.
03Team integration (weeks 3-4). Our engineers embed with yours to validate access, monitoring, runbooks, and escalation paths.
04Ownership transfer (weeks 5-8). Shadow, then reverse shadow, until the agreed scope runs on our pager.
05Full operations. The agreed scope operated 24/7, with documentation, automation, and remediation kept current.